At DIV3NITY, we are committed to delivering high-quality products. If you are not fully satisfied with your purchase, we are here to help.
This policy explains the conditions, timelines and process for returns and refunds.
Returns Eligibility
We accept eligible returns within 14 days of delivery.
- The item must be unused, unworn and in original condition.
- All original tags must remain attached.
- The item must be returned in its original packaging.
Non-Returnable Items
- Final sale items
- Gift cards
- Items marked as non-returnable
- Customized or made-to-order products
Damaged or Incorrect Items
Contact us within 7 days of delivery and include your order number and clear photographs of the issue. We will evaluate the case and offer a replacement or refund where applicable.
How to Initiate a Return
Email wecare@div3nity.com with your order number and reason for return. If approved, we will send return instructions.
Return Shipping
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping method.
Refunds
After the return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5–10 business days to the original payment method.
Exchanges
We do not currently offer direct exchanges. Return the original item and place a separate order for a different size or item.
Order Cancellations
Orders can only be cancelled within 12 hours of purchase. After that period, an order may already be in production and may not be modified or cancelled.
Fulfillment & Production
Some products are made to order through trusted fulfillment partners, including Tapstitch. Processing times may vary and certain made-to-order items may be ineligible for return unless defective.
Contact
Questions about returns or refunds may be sent to wecare@div3nity.com. DIV3NITY operates globally.